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Ordering & Products

What is the minimum quantity I must order?

Our minimum quantity order (MQO) is 100 units for all products. This ensures we can offer you the best pricing and service level.

How do I place a custom order (with my logo or branding)?

Once you’ve selected the product you’re interested in, you can provide your artwork or branding instructions via our order form. Full payment is required prior to production. We’ll review your artwork, supply a proof, then once approved, production begins.

How long does production take before shipping begins?

Production begins only after full payment is received. Processing and production times vary by product and quantity. If expedited shipping is requested, choose the appropriate shipping option at checkout.

Can I cancel or change my order after placing it?

Orders can only be cancelled or changed before production begins. Once production has started (or items are shipping), we cannot accept changes, exchanges or cancellations except where due to a manufacturing defect or our error.

Do you offer special pricing or quotes for large volume orders?

Yes! For orders over $10,000, you may request a special quote via our RFP submission form on the website. This helps secure better unit pricing and terms.

What is a full-color cloth?
Here at Clearlens we offer a full-color custom cloth where you can send over a high resolution JPG or layered art files so that we can print them on our cloths. Usually theses are printed on our Premium model cloths but depending on the art work, we can also do them on other models. Check out our Instagram for ideas, examples, or send over an email so that our arts team can assist you with your personalized design.
What is the set-up fee?
For one color prints, this set-up fee is to create the metal die-cut plate that the print would be traced onto. For full-color prints, the set-up fee is to color calibrate heat sublimations onto the cloth so that they turn out exactly how you designed it to be.

Shipping, Returns & Payment

What shipping options do you offer and who is responsible for shipping damage?

We offer several shipping options including Overnight (1 day), 2-Day, Ground (3-6 days) and FedEx Priority (2-4 days). Please note: we are not liable for products damaged or lost during shipping. If you receive a damaged order, you must contact the shipping carrier to file a claim and retain all packaging and items as shipped.

When will I be billed and when will my items ship?
Full payment is due prior to production or shipment. Once payment is processed and any required proofs/artwork are approved, we proceed with production and then shipping.
What is your return/refund policy?

We offer a 10-day return window from the shipped date. Returns must be received and inspected before a refund is processed. Refunds exclude shipping costs and only apply if items are in original condition (no missing parts, damage not caused by our error). Customized items, sale or promotional items are not eligible for returns or exchanges.

Who pays for return shipping and how are shipping costs handled in a return?

Unless the return is due to our error or a manufacturing defect, you are responsible for return shipping costs. Original shipping costs are non-refundable and may be deducted from any refund.

What happens if the package is returned to you due to an incorrect address?

If the package is returned because the address provided was incorrect or incomplete, you will be responsible for reshipping and/or address correction fees.

Customization, Branding & Privacy

Can I include my company logo, custom colors or messaging on the product?
Yes! We offer customization such as full color printed microfiber cloths, branded packaging, etc. Artwork must be submitted and approved before production. Note: custom items are not eligible for returns or refunds except in case of manufacturer defects because they are tailored to your specifications.
How do you protect my artwork and customer data?
We respect your privacy and will not share your information with third parties outside of what is necessary to fulfil your order (such as our shipping carrier). Your artwork and branding files are handled securely under our privacy practices.
I have multiple SKUs, can I mix SKUs in one minimum order?

Yes! You may select different product SKUs within your order as long as each meets the minimum quantity order requirements (i.e., each item line term subject to MQO 100 units OR as agreed). Mixing SKUs may affect pricing or require additional setup — speak with your sales rep for details.

Do you provide samples before placing a large order?

Yes. We offer sample requests (for example the “Request Sample” section). This allows you to review product quality, printing/textile results, and material before committing to full production.

Can you handle rush or expedited orders for custom-branded products?

We do accommodate expedited production and shipping depending on product availability, customization options, and shipping method chosen. Because production only begins after full payment and artwork approval, earlier submission of materials will help ensure timelines. If you require overnight or 2-day shipping, choose the appropriate shipping option during checkout or contact your sales rep.